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Our response to COVID-19

In these uncertain times, we think it’s important to keep you up to date on how the spread of COVID-19 is affecting our business and how we’re responding.

Our UK office is currently still operating, so we’re able to process orders at our usual speed.

All of our orders are sent via Royal Mail First Class inside the UK and Royal Mail International delivery outside the UK.

We're finding most UK post is arriving within usual time frames, but please be aware that there is a chance your delivery could be delayed due to Royal Mail service disruptions in some areas. Unfortunately these delays are beyond our control.

If you’re based outside the UK, please note there may be delays to your delivery due to measures put in place by individual countries. Unfortunately these delays are beyond our control. We advise international customers to check the status of their national postal service before ordering.

You can find out the latest information on how international services are running on the Royal Mail website.

We’ve also put some extra measures in place within our UK office to ensure the safety of our customers and the wider community:

  • We’ve introduced daily cleaning of our packing station and wear a mask and gloves when handling and packing orders.
  • The World Health Organization and Centers for Disease Control and Prevention both say there’s currently no evidence to support the transmission of COVID-19 with goods shipped from any area. However, just for a bit of extra peace of mind, we’re storing any new stock we receive for 48 hours before it is handled, packaged and posted out.

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FYI: Tax on orders placed from outside of the UK

All orders are shipped from the UK.

If you live outside of the UK, please be aware that you may be charged tax and customs duty upon delivery.

Rule changes as of July 2021 mean that EU customers are likely to be charged.

More info

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