Terms and Conditions
RETURNS, EXCHANGES & REFUNDS
We hope you love your new kit. But if you change your mind, please don't hesitate to get in contact with us and we'll sort you out with either an exchange or refund. Please see our returns page for further details.
RETURNS OF CUSTOM, MADE TO ORDER AND PRE-ORDER GOODS
For custom and items bought via a pre-order, each product will be made based on your specific order. We therefore cannot accept returns on these orders, unless:
a) You receive a different product to the one you ordered (the wrong size, for instance); or
b) The product is faulty
We will try to replace or repair custom or pre-ordered products that are faulty if you let us know about the fault within 14 days of your order being delivered to you. When your order is delivered, please check it carefully. After 14 days we can't guarantee to either repair or accept any returns of goods.
If you need to make a return on these basis, you can do so by emailing us on email@example.com You'll need your order number and the email address linked to your order.
GIFT CARDS, DISCOUNT CODES, PROMOTIONS AND COMPETITIONS
Gift cards and discount codes are redeemable as whole or part payment on products in our online store. They are only valid at www.attacus.cc. The value of a gift card or discount code cannot be exchanged for cash. They cannot be returned or refunded, except in accordance with your statutory rights.
Attacus reserves the right to terminate access to gift cards, discount codes or promotions due to abuse or for any reason. Attacus reserves the right to change or terminate access to discount codes or promotions without notice, or limit quantities available for purchase on certain products. Attacus discount codes or promotions cannot be used in conjunction with any other offers or sales. Any discounts can not be applied retrospectively. Should a refund be required on a multi-product discount or promotion, the value of the cheapest item will be refunded first regardless of which item is returned.
Free gifts and prizes won as part of competitions cannot be exchanged for cash, store credit or alternative products.
ATTACUS CUSTOM TERMS OF SERVICE
By placing a custom order with us, you acknowledge and agree to our custom terms of service.
INDUSTRY DISCOUNT SCHEME
The Attacus Industry Discount Scheme is exclusively for full-time employees working in the cycling and outdoor sports industry. You must be employed at the point of purchase and application - you will be expected to provide evidence of this. The unique discount codes issued and products purchased using these codes are solely for personal use and are not for resale or gifting. Discount codes cannot be transferred to others. Attacus reserves the right to terminate access to the Attacus Industry Discount Scheme and cancel any outstanding orders due to abuse or for any other reason. The Attacus Industry Discount Scheme is only valid at www.attacus.cc . Attacus reserves the right to change or terminate access to the Attacus Industry Discount Scheme without notice, or limit quantities available for purchase on certain products. The Attacus Industry Discount Scheme cannot be used in conjunction with any other offers or sales. The discount can not be applied retrospectively. This scheme is not transferable and there is no cash equivalent. This scheme runs on a 12 months basis starting from the 1st of January. Each year you will need to re-apply to the scheme. You will also need to re-apply if you use your scheme code more than 10 times within the operational 12 month period.
The delivery times provided by Attacus Cycling are estimates only. We will not be held accountable for late deliveries or damage relating to late deliveries.
Order will not be shipped until all items in the order are available for dispatch. If your order contains items that display a delayed delivery date, your entire order will not be shipped until delayed items are ready for dispatch. If you’d like available items to arrive sooner, we recommend placing two separate orders – one for delayed items items, and one for other items.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. Please ensure you enter the correct delivery address. Attacus Cycling can not be held responsible for incorrectly entered delivery addresses. Attacus Cycling is not responsible for items 'returned to sender' that are not received.
Attacus Cycling reserves the right to send separate orders that are placed within the same delivery window in one package. However, there orders will be treated as completely separate in all other respects. Orders placed separately cannot be combined retrospectively in order to qualify for discounts.
CUSTOMS, TAXES & DUTIES
Some international orders may incur a customs or import duty charge. These are not included in your order total. Our shipping charges cover transport only and will not include any extra import liabilities imposed. When a customer confirms an order they accept full responsibility for any customs charges incurred. Attacus Cycling does not have any control over these charges and is unable to advise what they will be, as it is based on your own country’s regulations and compliances. Customers are advised to check with their local customs office before making a payment online.
Attacus Cycling reserves the right at any time after receipt of your order to decline that order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
If we are unable to fulfil your order we will contact you as soon as possible, and your credit card/debit card or Paypal account will be refunded in the event that your order is not accepted.
If you want to cancel an order please contact us at . If we are notified before the goods have been dispatched, we can accommodate cancellations.
Our garments are all 100% hand-made and stitched. Because of this, marginal discrepancies in sizing - known as manufacturing tolerances - can occur. Discrepancy of +/-2cm in size are considered within manufacturing tolerance and are therefore cannot be accepted as faulty. If you're unsure or have any questions, please get in touch with us.
ERRORS AND OMISSIONS
In the case of errors or omissions on the website, Attacus Cycling reserves the right to refund your order prior to the goods being despatched. Attacus Cycling reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order. Every care has been taken to ensure that the descriptions and specifications of Attacus Cycling’s products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.
'Attacus Cycling' and the Attacus moth logo graphic are a registered trademark of The Hive HQ Limited T/A Attacus Cycling.
'Attacus Cycling' and 'Attacus Cycling Apparel' are trademarks of Attacus Cycling, company number 09912474.
The intellectual property rights in all content on this website are the property of Attacus Cycling and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.
Attacus Cycling grants you a licence to access and use this website, but not to make commercial use of any of the content, nor to collect or store any of the product descriptions, images or prices, either manually or using systematic data-mining or data gathering techniques without the express written permission of Attacus Cycling. All of the content on this website is the property of Attacus Cycling, and enjoys the full protection of UK and international copyright law.