We're happy to accept returns of new, unused goods that have been purchased within the past 30 days for a refund, and offer a free returns service via Royal Mail.
Extended Christmas Returns Policy
We're extending our returns window to make it easier for you to shop for Christmas gifts for your loved ones. Orders placed between November 1st and December 31st can be returned to us before January 31st for a full refund provided they are new and unused.
Orders placed after December 31st are subject to our usual 30 days returns policy.
We no longer offer exchanges.
If you would like a different size, please return your original item(s) to us for a refund and place a new order.
Here's how to make your return:
1) Package your items
Pack all the returned items securely, along with a note which states:
Your order number(s):
The name the order was placed under:
The reason for return:
You can return multiple orders in one parcel, just list both order numbers on the note and we'll deal with the rest.
Your order number can be found on your original order confirmation email and at the top of your paper receipt. You can pack your items in the package the items arrived in if convenient.
The items must be returned in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging.
2) Get your free Royal Mail returns label
Click here to generate your Royal Mail returns label. You can either print it off or take a QR code to the post office and they will print it for you.
3) Take your parcel to the post office and ask for proof of postage!
Keep your proof of postage somewhere safe until your parcel is back with us. Once we've received your return and checked over the items, we'll send you a notification to let you know we've processed your refund. Refunded money can take 3-5 working days to reach your account.
FAQ: 'Can I Keep my wash bag?'Absolutely.
We cannot take responsibility for items damaged or lost in the return transit. The liability for your return is yours until it reaches us. We can accept no liability for lost returned parcels.
Original postage costs are not refundable.
RETURNS OF CUSTOM, MADE TO ORDER AND PRE-ORDER GOODS
For custom and items bought via a pre-order, each product will be made based on your specific order. We therefore cannot accept returns on these orders, unless:
a) You receive a different product to the one you ordered (the wrong size, for instance); or
b) The product is faulty
We will try to replace or repair custom or pre-ordered products that are faulty if you let us know about the fault within 14 days of your order being delivered to you. When your order is delivered, please check it carefully. After 14 days we can't guarantee to either repair or accept any returns of goods.
If you need to make a return on these basis, you can do so by emailing us on email@example.com You'll need your order number and the email address linked to your order.