Returns from outside of the UK
We're happy to accept returns of new, unused goods that have been received within the past 30 days for a refund.
If you're based outside of the UK, please note that we're unable to cover the cost of returning your item to us.
We no longer offer exchanges. If you would like a different size, please return your original item(s) to us for a refund and place a new order.
Here's how to make your return:
1) Let us know you're sending something back
Send us an email to firstname.lastname@example.org and include the following information.
Items being returned:
Reason for return:
2) Package your items
Pack all the returned items securely, along with a note which states your order number and the name the order was placed under.
Your order number can be found on your original order confirmation email and at the top of your paper receipt. You can pack your items in the package the items arrived in if convenient.
The items must be returned in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging.
If you are returning all of your order for a return or exchange and your order included a free gift such as a wash bag, this must also be returned. Failure to do so will result in a £10 charge, which will be deducted from your refund total. If you are returning part of your order for a return or exchange you may keep your free gift.
3) Mark the package and customs form (if applicable) with 'Returned Goods'.
This is VERY IMPORTANT. Failure to do this could result in your package incurring duty fees which will be charged to you or us being unable to accept your parcel.
4) Ship your parcel with the service or courier of your choice
Return address for the package is:
Attacus Cycling - RETURNS
30B Werdohl Business Park
Number One Industrial Estate
5) Ask for proof of postage
Keep your proof of postage somewhere safe until your parcel is back with us.
Depending on the shipping option you choose, your parcel may take a while to get to us. But once we've received your return and checked over the items, we'll send you a notification to let you know we've processed your refund. Refunded money can take 3-5 working days to reach your account.
We cannot take responsibility for items damaged or lost in the return transit. The liability for your return is yours until it reaches us. We can accept no liability for lost returned parcels.
Original postage costs are not refundable.